![]() The time and money you invest in improving your service will pay off. Speed up your replies by integrating eBay with a helpdesk and extend your support hours whenever possible. We’ve covered similar sad statistics in our article on exceptional customer service.Īnswer your customers thoughtfully, train your support agents well, and accept returns easily. 8 out of 10 companies think their customer service is excellent only 8 out of 100 customers agree. This last one, customer service, might seem small, but eBay constantly emphasizes it and it’s likely the place where you have the most room for improvement. Having a competitive price (in most cases, this does not mean the lowest price, just on the lower end).Maximizing engagement great photos and descriptions make a big difference.Matching your product to the eBay catalog while listing.That includes, but isn’t limited to, the following: This means it’s more important than ever to follow the best practices of eBay SEO. “Our pick”-the listing in the eBay Buy Box-is therefore the listing that ranks highest in Best Match for that specific product. How Do I Get My Listing Chosen for “Our Pick”?ĮBay sorts Grouped Listings according to Best Match. In other words, if you don’t get selected for “our pick” and you don’t win a category like "brand new: lowest price," your listing will be virtually invisible in Grouped Listings searches. Even “Frequently bought together” recommendations appear higher on the page. The buyer can only see other listings if they click “See all…” on one of the boxes or scroll way down. On a larger screen, you might also see a handful of other boxes like "pre-owned: lowest price" and/or an auction that’s ending soon. But for buyers with small screens, eBay can push all listings besides “our pick” below the fold. This eBay Buy Box is even more dramatic than Amazon’s.Īmazon shows other sellers’ offers in a little box on the right. ![]() We'll use "our pick" to refer to all of these #1 listings for the rest of this article.) If it also won in a category like "brand new: lowest price," it will be displayed as that instead. (The top listing is displayed as "our pick," as shown above, if it only won Best Match. ![]() When you click through to a Grouped Listings product page, the listing that tops their Best Match search results gets heavily featured-much like the Buy Box winner on Amazon. If that sounds a little bit like Amazon’s listing style, that’s because it is. In our example, there are now 80 results instead of 248. Now, you can click the “Group Similar Listings” button to collapse all those listings into one. This screenshot shows a standard search with all 248 results for a specific item: If 800 people list the same item, eBay will show 800 listings of that item. Normally, eBay displays everyone’s listings at once. Here’s how it works, and why you need to adjust your strategy after all. And although eBay has assured sellers they don’t need to make any changes to adapt, it will affect buying habits. This appears to be the end result of eBay’s many Buy Box–style experiments. The “Group Similar Listings” button has since become standard on the desktop version of eBay. On October 9, 2017, eBay’s Grouped Listings feature was released to a handful of users. The market's leading best eBay tools for sellers are all on the 3Dsellers eBay selling manager platform.Īs the most complete eBay provider out there, 3Dsellers' eBay seller software is a time-saving, sales-boosting utility for beginners selling on eBay, to enterprise merchants-providing all the eBay tools you need to list, manage, market, and automate your eBay business.Did you know there’s now an eBay “Buy Box” just like Amazon’s? It’s all thanks to their recently added feature, Grouped Listings. So, we've gathered a list of the best eBay tools for sellers that include the market’s most-used listing software to help make your decision even easier. Therefore, it is essential that you have software as an ally, capable of satisfying your listing needs to save time on tedious product listing tasks where you can focus on growing sales. As your store grows, it takes a lot of time and energy to do all the necessary tasks to keep your products fresh and updated and with so many steps involved, it isn't easy to concentrate on maintaining business growth and increasing sales through other marketing efforts. Managing an eCommerce business can be tough.
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